Shipping Policy
Last updated: 20/02/2026
Thank you for choosing our products. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed, you will receive a confirmation email with your order and shipping details.
Shipping Time
Estimated delivery times may vary depending on your location:
Domestic Shipping: 2–5 business days
International Shipping: 5–10 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the selected shipping method.
We may offer free shipping promotions from time to time. These will be clearly indicated on the website.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor your shipment status.
International Shipping and Customs
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the product or shipping price.
Customs processing times may affect delivery schedules.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery at:
Email: info@happipola.com
We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping, please contact us at:
Email: info@happipola.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM